It is our policy to get product out as quickly as possible, so we will often ship products out separately in an effort to expedite your order. We figure you would rather have part of your order when it is available than wait for all items to be available. We also have multiple fulfillment centers across the country and ship from where items are in stock. We do try to ship you as few packages as possible and will send you a shipping confirmation, including a tracking # for each individual shipment, when it leaves our warehouse.

-Phoenix Telescoping Flagpole
-American Flag
-Ground Sleeve (for installation)
-Securi Shur Anti-theft locking mechanism
-3" Gold Ball Topper (this item ships separately if you ordered a 25' pole)

The 3" gold ball topper is included in your Phoenix Telescoping Flagpole kit shipment. For the 20' poles, we hide it inside the white ground sleeve, at the bottom of your pole, to keep it safe during shipment. If you ordered a 25' pole, your 3" ball topper will arrive in a separate shipment because we can not fit it inside the flagpole box

Sure! We have all kinds of helpful info here... https://www.theatlanticflagpole.com/pages/flagpole-installation

Flags can be a tricky item to guarantee as weather conditions differ greatly across the country and they are a wearable item, needing to be replaced every so often. With that said, we LOVE a good warranty so we do offer a 6 month warranty on all flags purchased full price on our website (free flags and flags included in a promotion do not qualify for the warranty).

If you think your flag qualifies for a warranty replacement, email us a picture of your torn, worn, frayed...etc flag and include your first and last name and order number. One of our team members will take a look and assist you!

Right here in the good old U.S. of A.. Where else?!.. exactly what you should expect from this high-end flagpole. American Engineered. American Aluminum. American Made!

There's a lot of competition in life. That's a good thing. That just means you got a chance to stand out in the crowd and be the best. Not only do we stand by our work, we take quality and craftsmanship seriously. You get a towering, tough yet beautiful flag pole that would make President Trump jealous. It's something we can be proud of and now you can too. As a part of our flagpole family, not only do you get a solid 3" diameter base (most competitors only offer 2" or 2.5") and a FREE 4x6 Premium Nylon US Flag, but you also get the best warranty in the industry with lifetime guarantee on the swivel rings and interlocking sleeves. You've got nothing to worry about. You get to take advantage of an unheard of 365 day return policy on our flag poles and an exclusive anti-theft guarantee. If your flagpole is stolen we will replace it. Where else are you going to find an offer like this? Go ahead and look. We're not going anywhere. See our full list of telescoping flagpole features.

Phoenix Telescoping Flagpoles:

365 Day Guarantee!! Our Phoenix Telescoping Flagpoles are the ONLY flagpoles in the industry that allow you a full YEAR to decide whether or not you want to keep your flagpole. That is how confident we are that you will LOVE our American made, Phoenix Telescoping Flagpoles. Here’s how it works:

Take a picture of yourself next to your installed flagpole, to prove you tried it out, along with a short letter explaining why it didn't work for you and what we can do to improve our flagpole. Simple as that.

Mail to:
Atlantic Flag & Pole, Inc.
8 Vatrano Rd
Albany, NY 12205

Per our policy, you will receive a full refund, less shipping, after you have followed the steps above and we receive your flagpole and accessories back undamaged. (Note: Gold Ball Topper, USA Flag, Attached Swivel Rings & Stainless Steel Flag Snaps, Red Ground Sleeve Cap and Anti-Theft Securi Shur Locking Device need to be included in shipment in order to receive the full refund amount available. We do not expect you to return the ground sleeve and stop bolt if already installed)

All Other Accessories:

We have a 30 Day return policy available for all products sold on our website. Per our policy, we will process a full refund, less shipping, when we receive your item back to us in its original condition within 30 days of us shipping it to you.

Write a short letter explaining why it didn't work for you and/or what we can do to improve this product.

Mail your item back to us using the address below:

ATT: Returns/Receiving Dept
Atlantic Flag & Pole, Inc.
8 Vatrano Rd
Albany, NY 12205